5.29.2009
An Open "Twetter" to US Airways
I just got off the phone with a multi-national company that continues to assualt my sense of service with their “half English speaking” reps who manage to stumble through a script that neither helps my problem nor attempts to really
5.26.2009
Time Heals the Wound…
Last Thursday around 5:30PM I was in my office preparing to wrap up a few West Coast calls and get things in order for an early morning call to Poland and I get a frantic call from Sara that I
5.22.2009
I don't want to hear what you think you need to say to me to close the deal…
…and the title is basically the entire content of my thoughts on the subject. (a.k.a “Shut Up, Sell More”) Why do sales people feel the need to splurt out their entire sales pitch every time they
5.20.2009
"Joe Courageous"
I was traveling with my brother earlier last week to Washington, DC on some business and after a day of long but exciting meetings I made the observation that no matter how far we pushed ourselves there was always another
5.12.2009
Being the Square Sales Peg…
Confucius said: “Worry not that no one knows of you; seek to be worth knowing…“ Do you have your business card within reach? Take a look at it for a minute.
5.7.2009
"Pay It Forward" Salesmanship
A lot of sales people bring no value to the marketplace. They take! They bother us with their nonsense about “you can trust me more” and “I’m not here to sell you anything”.
5.4.2009
'Tis a Way of Life…
Sales is a religion! To be explosively effective, you have to be a cult member — drinking the punch… Any other level of commitment doesn’t really work! It’s draining — emotionally and financially…
