Comments on: How GMC Lost My Million Dollar Business

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Tue, 02 Nov 2010 13:10:10 +0000

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By: Doug

Doug — Thu, 08 Oct 2009 13:40:07 +0000

Sad. And reality is that customer acquisition is a huge cost. Probably more than $800. Customer retention on the other hand is usually far cheaper and easier. Is it any wonder they're in financial trouble? We need them to crash & burn so a dozen smaller, better startups can take their place and make better cars with better customer service.

People need to care more about their jobs but monolithic companies foster this I don't care attitude. Smaller companies are the future because people will care about their jobs and have the power/authority to make things happen. Big companies don't trust their reps to do more than read off of a screen. Small companies give reps power to make decisions with the understanding that those choices make long term impact on that employees chance of having a job.

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Wed, 07 Oct 2009 13:50:14 +0000

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By: Joe Feser

Joe Feser — Tue, 06 Oct 2009 09:25:40 +0000

With the average price of the vehicle increasing 4% per year, you are well over a million dollars.

For the record, GMC is GM, which also owns Chevy, Cadillac and Buick.

They are shedding the Pontiac, Saturn and Hummer brand.

Great job GM.