Comments on: Josh, Land Rovers, and the "Numbers Game". http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game Dan Waldschmidt: Strategist, Speaker, Author Wed, 23 May 2012 06:07:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: poodle problems http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-3528 poodle problems Mon, 30 Aug 2010 11:02:37 +0000 http://danwaldschmidt.com/?p=3831#comment-3528 I take my gsd to obedience training, and it costs $85. for ten classes. There are usually eight to a class and they have been great. We have learned a lot, and you need to be trained with the dog. It also helps with a group situation for your dog to socialize. I take my gsd to obedience training, and it costs $85. for ten classes. There are usually eight to a class and they have been great. We have learned a lot, and you need to be trained with the dog. It also helps with a group situation for your dog to socialize.

]]> By: ziki.com.au http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-3527 ziki.com.au Sun, 01 Aug 2010 07:51:15 +0000 http://danwaldschmidt.com/?p=3831#comment-3527 <strong>Edgy Conversations: Josh, Land Rovers, and the "Numbers Game"...</strong> Every walked away from an experience just demoralized at the state of the sales person on the other end of the deal. It's a reminder to not be that guy...... Edgy Conversations: Josh, Land Rovers, and the “Numbers Game”…

Every walked away from an experience just demoralized at the state of the sales person on the other end of the deal. It’s a reminder to not be that guy……

]]> By: goboom.search4i.com http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-3526 goboom.search4i.com Sun, 01 Aug 2010 07:37:08 +0000 http://danwaldschmidt.com/?p=3831#comment-3526 <strong>Edgy Conversations: Josh, Land Rovers, and the "Numbers Game"...</strong> Every walked away from an experience just demoralized at the state of the sales person on the other end of the deal. It's a reminder to not be that guy...... Edgy Conversations: Josh, Land Rovers, and the “Numbers Game”…

Every walked away from an experience just demoralized at the state of the sales person on the other end of the deal. It’s a reminder to not be that guy……

]]> By: wagg.it http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-3525 wagg.it Sat, 31 Jul 2010 21:34:49 +0000 http://danwaldschmidt.com/?p=3831#comment-3525 <strong>Edgy Conversations: Josh, Land Rovers, and the...</strong> Every walked away from an experience just demoralized at the state of the sales person on the other end of the deal. It's a reminder to not be that guy...... Edgy Conversations: Josh, Land Rovers, and the…

Every walked away from an experience just demoralized at the state of the sales person on the other end of the deal. It’s a reminder to not be that guy……

]]> By: designfloat.com http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-3524 designfloat.com Sat, 31 Jul 2010 16:47:58 +0000 http://danwaldschmidt.com/?p=3831#comment-3524 <strong>Edgy Conversations: Josh, Land Rovers, and the "Numbers Game"...</strong> Every walked away from an experience just demoralized at the state of the sales person on the other end of the deal. It's a reminder to not be that guy...... Edgy Conversations: Josh, Land Rovers, and the “Numbers Game”…

Every walked away from an experience just demoralized at the state of the sales person on the other end of the deal. It’s a reminder to not be that guy……

]]> By: Dan Waldschmidt http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-3523 Dan Waldschmidt Fri, 30 Jul 2010 20:14:02 +0000 http://danwaldschmidt.com/?p=3831#comment-3523 I think I agree with you, Glenn. I also push back that regardless of the sales manager in place, individual team members have a choice to treat "leads" with respect. That's what our mother's taught us.You are right that car sales reps need to be much better trained and much better incentivised. We reward for the close rather than the experience. That creates a culture of crazy sport coats and cheesy 1-liners instead of empathy, honesty, and intelligent debate.Danp.s. I will be talking about this Saturday morning at 9AM on 94.5 FM. Join in the discussion. Let's talk about it. I think I agree with you, Glenn. I also push back that regardless of the sales manager in place, individual team members have a choice to treat "leads" with respect. That's what our mother's taught us.You are right that car sales reps need to be much better trained and much better incentivised. We reward for the close rather than the experience. That creates a culture of crazy sport coats and cheesy 1-liners instead of empathy, honesty, and intelligent debate.Danp.s. I will be talking about this Saturday morning at 9AM on 94.5 FM. Join in the discussion. Let's talk about it.

]]> By: Dan Waldschmidt http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-7993 Dan Waldschmidt Fri, 30 Jul 2010 20:14:00 +0000 http://danwaldschmidt.com/?p=3831#comment-7993 I think I agree with you, Glenn. I also push back that regardless of the sales manager in place, individual team members have a choice to treat "leads" with respect. That's what our mother's taught us. You are right that car sales reps need to be much better trained and much better incentivised. We reward for the close rather than the experience. That creates a culture of crazy sport coats and cheesy 1-liners instead of empathy, honesty, and intelligent debate. Dan p.s. I will be talking about this Saturday morning at 9AM on 94.5 FM. Join in the discussion. Let's talk about it. I think I agree with you, Glenn. I also push back that regardless of the sales manager in place, individual team members have a choice to treat “leads” with respect. That’s what our mother’s taught us.

You are right that car sales reps need to be much better trained and much better incentivised. We reward for the close rather than the experience. That creates a culture of crazy sport coats and cheesy 1-liners instead of empathy, honesty, and intelligent debate.

Dan

p.s. I will be talking about this Saturday morning at 9AM on 94.5 FM. Join in the discussion. Let’s talk about it.

]]> By: GlennBourquin http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-3522 GlennBourquin Fri, 30 Jul 2010 19:11:39 +0000 http://danwaldschmidt.com/?p=3831#comment-3522 Dan,I don't think Josh's attitude is the issue here. Josh is just following a broken process put in place. Management is accountable (Rusty) for this process. It's a time of drastic change in the automotive sales process and the way people shop for vehicles. Change = opportunity or threat. Many managers see mostly threat from the internet. Can you believe that some managers don't want to quote ANY prices over the net? Meanwhile, they'll stare out at the lot and wonder where all the customers went.Big O has seen it's fair share of tragedy in recent years and I hope that somebody over there can figure things out soon. There is great opportunity right now for dealerships who are willing to make bold changes. Dan,I don't think Josh's attitude is the issue here. Josh is just following a broken process put in place. Management is accountable (Rusty) for this process. It's a time of drastic change in the automotive sales process and the way people shop for vehicles. Change = opportunity or threat. Many managers see mostly threat from the internet. Can you believe that some managers don't want to quote ANY prices over the net? Meanwhile, they'll stare out at the lot and wonder where all the customers went.Big O has seen it's fair share of tragedy in recent years and I hope that somebody over there can figure things out soon. There is great opportunity right now for dealerships who are willing to make bold changes.

]]> By: GlennBourquin http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-7992 GlennBourquin Fri, 30 Jul 2010 19:11:00 +0000 http://danwaldschmidt.com/?p=3831#comment-7992 Dan, I don't think Josh's attitude is the issue here. Josh is just following a broken process put in place. Management is accountable (Rusty) for this process. It's a time of drastic change in the automotive sales process and the way people shop for vehicles. Change = opportunity or threat. Many managers see mostly threat from the internet. Can you believe that some managers don't want to quote ANY prices over the net? Meanwhile, they'll stare out at the lot and wonder where all the customers went. Big O has seen it's fair share of tragedy in recent years and I hope that somebody over there can figure things out soon. There is great opportunity right now for dealerships who are willing to make bold changes. Dan,

I don’t think Josh’s attitude is the issue here. Josh is just following a broken process put in place. Management is accountable (Rusty) for this process. It’s a time of drastic change in the automotive sales process and the way people shop for vehicles. Change = opportunity or threat. Many managers see mostly threat from the internet. Can you believe that some managers don’t want to quote ANY prices over the net? Meanwhile, they’ll stare out at the lot and wonder where all the customers went.
Big O has seen it’s fair share of tragedy in recent years and I hope that somebody over there can figure things out soon. There is great opportunity right now for dealerships who are willing to make bold changes.

]]> By: Dan Waldschmidt http://danwaldschmidt.com/2010/07/business/edgy-conversations-josh-land-rovers-and-the-numbers-game#comment-3519 Dan Waldschmidt Fri, 30 Jul 2010 16:36:53 +0000 http://danwaldschmidt.com/?p=3831#comment-3519 Customers talk. Amazing how we imagine that we can talk down to our customers and they "have" to come back and buy from us.I am baffled (somewhat confused) by this own predicament. It's like beating a dog and then wondering why it runs away when you whistle... Dan Customers talk. Amazing how we imagine that we can talk down to our customers and they "have" to come back and buy from us.I am baffled (somewhat confused) by this own predicament. It's like beating a dog and then wondering why it runs away when you whistle… Dan

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