5.17.2011

Why Buyers Hate Your Sales Presentation.

Somewhere between the evolution of the cave man and the invention of the Model T assembly line, the sales presentation became the mode of pitching somewhat interested buyers on the possibilities of spending their hard-earned dollars on our products.

You’ve seen the drawings in your history book, 20,000 years ago spear-makers were enticing local “long beards”with their new-and-improved stone-tipped killing machines.  It’s right there on the side of the cave.  You’ve seen the stick-pictures.

A brave hunter ventures deep into the wood with only his spear, looking for roaming Caribou to feed his hungry family.  And as he stalks his prey, he fails to realize that he too is being hunted  – by a killer sabre-tooth tiger.

Out of the corner of a pocket of trees, the snarling tiger lunges, eager to bring down the hunter.  But the hunter springs to action.  Taking two short steps to his left, he falls to his knees and thrusts his spear deep into the lunging tiger.

The stone-tip of the spear rips into the heavy muscles that protect the tiger’s heart.  Instantly, the tiger collapses.  Dead.

What’s the message?

It’s actually quite simple.

Buy a better spear and stay alive a little longer.

Skimp on a cheaper wooden spear and you’ll find yourself “tiger dinner”.

That message works.  Our brains understand it.

But then we decided to change things.

Somehow we’ve gotten too smart.

We’ve made facts and figures the premise of our meetings.

When was the last presentation you heard that was this exciting?

Seriously?

Most of the time it’s a crappy PowerPoint Presentation with 8 point font and 47 bullet points on each slide and an accompanying Excel spreadsheet with mindless formulas and resulting 3-D bar charts.

And we’re so proud of our silliness.

In fact, we put our foot down and refuse to talk to customers unless we have this presentation ready ahead of time.  God forbid we show up and down have the spreadsheets ready to hand out.

What ever will we say?

And that’s why buyers hate our presentations.

Because they don’t want facts and figures.  They want hunters and spears and sabre-tooth tigers.

It’s how their (and your) brain was made.

Along the way we’ve mutated into blase pitch-deck-pushing, conference room jockeys.

And it’s killing our ability to generate business.

After hundreds of years of hypothesis on how our brains work, advanced technology like fMRI scans reaffirm how very primitive our brains still are.

There are three main ways that our brain handles any information that it receives:

  1. If it’s boring or expected, the brain ignores it.
  2. If it’s too complex, the brain dramatically summarizes it.
  3. If it’s threatening, the brain makes us fight or run.

That hasn’t changed since the beginning of time.

The brain doesn’t care about features-and-functions.

Heck, even most benefits are too boring to get the attention of the brain.  They’re just ignored.

And your hard close is so threatening that the brain immediately becomes defensive, skeptical, and distrusting.  So we can rule that out as an option.

Numbers and complex engineering discussion is so complicated that the brain leaves out most of the details and creates a gut-impression that it stores as a memory.  Probably not a good one.

Buyers end up confused, frustrated, and wondering why they decided to listen to your pitch in the first place.

Which is rather ironic because they probably could use the spears you are selling.

You just need to stop with the rest of the nonsense.

It’s time to get back to cave-man days.


  • http://www.salesdujour.com Gary S. Hart

     I believe in the non-presentation-presentation.

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      Three cheers for that…

      Dan 

  • http://www.salesdujour.com Gary S. Hart

     I believe in the non-presentation-presentation.

  • http://www.DanWaldschmidt.com/ Dan Waldschmidt

    Three cheers for that…

    Dan 

  • http://FindingWhy.com/ Joel D Canfield

    In a momentous bit of selling (because it was selling an idea, not a product) a professor at San Diego State University gave a presentation to a bunch of visiting 9th-graders called “The Beautiful Art of Mathematics.” Here was the driest subject possible shown, instead, to be the foundation of everything beautiful, from music to painting to architecture to the structure of nature. Everything beautiful employs math.

    Changed my life. I won’t do a presentation that doesn’t do the same for at least one member of the audience. If I’m not gonna change the world, I’d rather sit down and shut up.

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      Joel,

      You nailed it. Why be boring. It’s a choice.

      Dan

  • http://CanfieldOfDreams.com/ Joel D Canfield

    In a momentous bit of selling (because it was selling an idea, not a product) a professor at San Diego State University gave a presentation to a bunch of visiting 9th-graders called “The Beautiful Art of Mathematics.” Here was the driest subject possible shown, instead, to be the foundation of everything beautiful, from music to painting to architecture to the structure of nature. Everything beautiful employs math.

    Changed my life. I won’t do a presentation that doesn’t do the same for at least one member of the audience. If I’m not gonna change the world, I’d rather sit down and shut up.

  • http://www.DanWaldschmidt.com/ Dan Waldschmidt

    Joel,

    You nailed it. Why be boring. It’s a choice.

    Dan

  • iAdam

    This is a great article, thanks so much for sharing Dan. I look forward to using it as a guideline when developing my next few presentations. Its been re-tweeted many times already and rightfully so.

    I look forward to following you on Twitter and this Blog.

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      You are welcome.  Thanks for leaving a comment…  :-)

      Dan 

  • iAdam

    This is a great article, thanks so much for sharing Dan. I look forward to using it as a guideline when developing my next few presentations. Its been re-tweeted many times already and rightfully so.

    I look forward to following you on Twitter and this Blog.

  • http://www.DanWaldschmidt.com/ Dan Waldschmidt

    You are welcome.  Thanks for leaving a comment…  :-)

    Dan 

  • R L Connelly

    When I started in sales I was successful. As I grew in sales I actually became less successful, finally losing confidence in my ability. As I read your article I realize I started out as the caveman “I have this widget that will help you save time and make money, want to learn more?”… I became the professor “Allow me to share the features and gadgets of this fantastic widget”…. YAWN! I am glad I found your article. In just a few words I realize my path took me to the exact place you describe. I shall be the caveman…. I will write it on my rear view mirror “You ARE THE CAVEMAN!”

    -Thanks for sharing. And it is refreshing to see you have responded to each post.

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      That’s right.  

      It’s the caveman in all of us that makes us amazing.  :-)Dan

  • R L Connelly

    When I started in sales I was successful. As I grew in sales I actually became less successful, finally losing confidence in my ability. As I read your article I realize I started out as the caveman “I have this widget that will help you save time and make money, want to learn more?”… I became the professor “Allow me to share the features and gadgets of this fantastic widget”…. YAWN! I am glad I found your article. In just a few words I realize my path took me to the exact place you describe. I shall be the caveman…. I will write it on my rear view mirror “You ARE THE CAVEMAN!”

    -Thanks for sharing. And it is refreshing to see you have responded to each post.

  • http://www.DanWaldschmidt.com/ Dan Waldschmidt

    That’s right.  

    It’s the caveman in all of us that makes us amazing.  :-)Dan

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  • http://twitter.com/RandyCantrell Randy Cantrell

    Knock ‘em in the head and drag ‘em back to the cave by their hair. Oh, wait a minute. No, don’t do that. Just show ‘em you know how to create FIRE.

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      Better yet, light them on fire…  :-)  

      Oh wait now HR is involved…

      Dan

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