1.26.2012

Creating Angry Mobs.

There’s always a reason to complain about something. There is always a big guy picking on a small guy.  A monster doing depraved things to unsuspecting victims.

These plot lines run through our business speak on a daily basis. It’s in our newspapers, our newsletters, and our news shows.

And it makes for a dramatic plot line. Especially when you put yourself in the role as the small guy that is getting taken advantage of unfairly.

But there’s a danger in building conversations solely focused on anger and discontent.

You run the risk of building a business of angry and malcontent clients. Your snarky, jealous conversation attracted those types of people to your business.

And while the mob used to be angry and upset about someone else, eventually that anger can only stay undirected at you for so long. Angry, spiteful people are always looking for the next target of their vitriol.

Which happens to be you.

You’re stuck in the crosshairs of an outraged, irrational mob. A mob you assembled with your angry conversation.

Which is why anger isn’t the best business model to build your company around. Neither is discontent or frustration.

Try hope.

Try inspiring people to change what frustrates them.  Energize the mob to rise beyond the limits of their fear to achieve the change they want to see in the world around them.

Hope inspires lasting change. It transforms purpose and motivation into personal action and accountability.  Anger and spite just makes for a great soap opera.

You control the conversation you’re having.   No one else is to blame.

Just remember that you get what you go for.  If you think life is unfair. You’ll attract clients who think you’re not fair. If you’re angry so will be your clients.

But you can change that by focusing on the good things around you. They’re there. You just have to start pointing them out.

Instead of creating angry mobs.

 


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  • http://www.linkedin.com/pub/tim-mushey/8/428/305 Tim Mushey

    Dan.. love it! Great post. Hope is a great approach, and should be focused on more often. I love your point about focusing on the good things around you. You are so correct in saying that they are indeed there, you just have to start pointing them out. Many people lose sight of this over an extended period of time, and then have their blinders on to anything but the negative. Then try digging out from underneath a dark cloud of long festering anger!

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      That’s right.  When all you see is blackness it takes time to understand the “light” — to see the light…

      Dan

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      That’s right.  When all you see is blackness it takes time to understand the “light” — to see the light…

      Dan

      • http://www.linkedin.com/pub/tim-mushey/8/428/305 Tim Mushey

        The light is very important, isn’t it!

  • Mitchell Morrison

    Love the “Hope” speak.  Hope can be given a bad wrap.  It can infer people aren’t prepared so all they have is hope.  Whether you’re old or young, have a little or have a lot, desperate or inspired…hope should be part of everyone’s approach as it helps you keep striving for more and better and as you say, helps you “focus on the good around you.” 

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      Well stated, Mitchell.  It’s easy to shrug off “hope” because it’s somehow not Ivy League intellectualism.  

      But it’s the difference in how successful you become.  Because no matter how smart you are, you need hope to keep moving forward.  It enables you to see the possibilities.
      Dan   

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  • http://twitter.com/iSalesGirl IrreverentSalesGirl

    OK! I’ll give it a shot! *wink*

    Great post, Dan!

    • http://www.DanWaldschmidt.com/ Dan Waldschmidt

      I just issue warnings. Create combustion with caution.

      Dan

      • http://www.DanWaldschmidt.com/ Dan Waldschmidt

        Or not. Just go be amazing…

        Dan

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