A recent study conducted by the Shyness Clinic in Menlo Park, California, revealed that almost 90% of Americans label themselves as shy. Further, the California Department of Consumer Affairs estimates that 25% of all purchases result in some customer dissatisfaction, yet fewer than 30% of people actually complain. The rest are too shy or just don’t think it’ll help.
The fix is obvious — speak up!
Being more productive in sales is about having conversations with your clients. The days of hard closes, premeditated 1-liners, and glib unpreparedness are over. Have a conversation and the selling will automatically happen.