There’s always another level. There is always more room for delivering surprise and delight and what you do each day.
You chose the life you’re living. Your results and outcomes — they are the consequences of your decisions.
You can’t see clearly. You can’t think clearly. You’re intoxicated. Drunk on your own crazy thinking.
The most successful companies — those producing consistent growing profit — focus manically on delivering surprise and delight.
When you don’t whine. Even when you have a perfectly good reason to.
Have some faith. Trust the process. Believe that it will all work out.
Be who you want to be. Do what you want to do. Go where you want to go.
If you can solve a complex problem with easy answers, then do that. If you can make a lifetime of bad choices disappear by pushing a button, that’s the wise choice.
Do you know what makes you special? What’s your superpower? Maybe it’s your ability to be blunt. Your ability to see the big picture when one of the people get bogged down in the details. Your knack for befriending almost anyone.
It was April 22, 1951, Donald “Lofty” Large and the boys in B Company found themselves face down in the dirt.
If you’re struggling to over-deliver, you might be in the wrong line of business. Have you ever thought about that before?
The bar is pretty low. Delivering surprise and delight in your daily interactions might seem like a daunting task — until you consider the alternative.
Nobody wants boring service. Nobody listens to the boring ideas. No one wants to be around boring people.
“It’s very sad for all of Kokang,” said a former soldier of her death. “We have come to say farewell to our leader.”
Perhaps the most overlooked strategy for outrageous business growth is surprise and delight — you intentionally manufacturing magical experiences for your buyers, your prospects, and everyone else you come into contact with.
There isn’t anything you do that exceeds the limits of your beliefs.
What you do and what happens to you creates and reinforces the beliefs you use to experience, measure, and engage the rest of your life.
Your belief is strengthened by how badly things go wrong while you still have a vision for what could be better.
What you believe doesn’t feel awkward to you or wrong. It’s what you believe.
At a very basic level, if you don’t believe something is possible you won’t even try. Your beliefs shape your perspectives and your behavior.